We understand that we aren’t just managing buildings, but people’s money and homes.
We offer a flexible, tailored and empathetic approach to management. As you would expect, our policies and procedures comply with best practice and Leasehold legislation; we do things properly. As well as doing things properly, it is important to us that residents within the developments we manage are informed and understand why we do what we do. This communicative approach makes us different.
The preparation of service charge estimates in consultation with you.
Holding your service charge monies in trust, within a ringfenced account specifically for your development.
Effective credit control to ensure that your development maintains healthy cashflow.
Regular and transparent reporting so that you understand where your service charge is being spent. Production of service charge accounts following year-end and holding a presentation meeting for residents to explain expenditure.
Helping you to plan for the future by producing ‘Capital Expenditure’ plans. These consider long-term maintenance needs and their potential costs. The plans help determine the appropriate amount to contribute into a reserve fund each year.
Focussing on planned preventative maintenance. Arranging reactive repairs where required.
Utilising local contractors wherever possible. Always qualified, adequately insured and accredited as necessary.
Coordinating major works and refurbishment projects to ensure that Lease obligations are met.
24/7 maintenance cover in place for emergencies or breakdowns.
Organising cyclical Fire Risk Assessment reviews and Health & Safety Audit’s at a timeframe appropriate to your development.
Organisation of a residents meeting following a Fire Risk Assessment / H&S Audit to fully explain the content and any work which may need addressing.
Weekly safety report of the communal areas.
Servicing of all equipment at your development including fire safety equipment (fire alarms, smoke vents, emergency lighting, etc.), water services and lift in line with statutory requirements.
24/7 cover through Careline Provider.
Monthly property visits by a Director. We welcome the opportunity to meet with residents.
Focussing on both modern and more traditional communication methods with those who live within the developments we manage. Ensuring everyone feels involved.
Prompt delivery of information and assistance to solicitors throughout the property resale process.
Directly employing our Development Managers on the independent retirement living developments; supporting and working closely with them to achieve high standards of service.
Should you wish to discuss our services further, then we would be delighted to hear from you. Please click on the Enquiry Form button below and complete our simple form.